Aguilera vs. Coca-Cola Femsa Philippines,
G.R. No. 238941, September 29, 2021
First Division, Lazaro-Javier, J.
Case Digest
Topics:
Authorized Caused of
Termination
Redundancy
Facts:
Bernilo
M. Aguilera averred that on July 1, 1995, CCFPI, formerly COCA-COLA BOTTLERS
PHILIPPINES, INC. hired him as Refrigeration Technician with assignment at the
company's South Luzon Cold Drink Equipment Group. He later on got promoted as
Trade Asset Controller and Maintenance Coordinator, and much later, as Cold Drink
Associate. He was principally tasked to supervise the maintenance work of
third-party service providers on the electric coolers of the company installed
in the stores of its customers.
In
May 2013, a new management group took over the company's operations. It marked
the change of the company name to CCFPI. On May 6, 2013, CCFPI's Regional
Director Chuck Jereos notified him that the new management would review the
existing positions and performance of all plant employees.
On
August 6, 2013, the Human Resource (HR) Manager of the company's Canlubang
Plant, Marge Del Rosario (Del Rosario), informed him that he failed the
assessment, albeit the results were not disclosed to him. On even date, he
received a notice of termination due to redundancy purportedly brought about by
changes in the company's organizational structure and the consequent abolition
of his position as Cold Drink Associate. His termination was to take effect on
September 6, 2013.
He
pleaded with the company to reconsider his termination or at least just
transfer him to another position, but his plea fell on deaf ears. Prior to his
dismissal or sometime in August 2013, the company informed him that there were
several vacancies available for Cold Drink Equipment Analyst. Thus, he
immediately applied for this position but he failed to get the job. He later discovered that the company hired new
employees for the position whose assigned tasks he used to do as a Cold Drink
Associate.
CCFPI
countered that it had been compliant with all the requirements for redundancy
under the Labor Code.[13] It did a regular review of its organizational
structure for the purpose of achieving improved business efficiency and
profitability. In the exercise of its management prerogative, it decided to
outsource services for its non-core activities or activities other than
manufacturing. This consequently rendered certain existing positions in the
company redundant, including the position of Cold Drink Associate which
petitioner used to hold. It did assess petitioner's performance to determine
his qualifications for another available position in the company.
Unfortunately, he was one of those who scored a below satisfactory rating,
hence, the company had no choice but to let him go.
It adopted fair and reasonable
criteria in determining who among the employees should go or stay. It
considered the employees' assessment profiles, backgrounds, experiences,
performance ratings for the last three (3) years, current salary bases, and
locations.
In
keeping with due process, it served a notice of termination on petitioner.
Also, in compliance with Article 298 of the Labor Code, it submitted an
Employment Termination Report to the Department of Labor and Employment (DOLE)
a month before petitioner's dismissal took effect. It also paid petitioner a
total separation package of P1,840,681.72 comprising a) two hundred percent
(200%) separation pay per year of service; b) commutation of earned and unused
sick and vacation leaves; c) proportionate thirteenth (13th) month pay; and d)
HMO coverage for five (5) years (effective September 6, 2013 to September 5,
2018) or upon turning sixty-five (65) years old, whichever comes first.
LA
held that Coca-Cola is guilty of illegal dismissal. NLRC. Labor Arbiter Guan
noted that the company did not show good faith in abolishing petitioner's
position as Cold Drink Associate. Nor did it follow fair and reasonable
criteria in determining the positions to be declared redundant and the
employees who ought to go or stay. The mere fact that petitioner got served
with a notice of termination and signed a quitclaim did not automatically make
the supposed redundancy valid. NLRC affirmed the Labor Arbiter with
modification. CA reversed the decision
of NLRC. CA found that CCFPI did comply
with all the requisites for a valid redundancy program: 1) it sent a timely
notice of termination to petitioner and submitted an Establishment Termination
Report to the DOLE; 2) petitioner's separation pay was more than what the Labor
Code requires; 3) it acted in good faith in abolishing petitioner's position,
impelled by the streamlining of its organizational structure with the end in
view of maximizing its workforce at a lesser operating cost - a valid exercise
of management prerogative. The reorganization was demanded by the need to boost
efficiency and increase profitability in accordance with the new plans of the
company under the new management; and 4) it used fair and reasonable standards
in determining the positions to be abolished or declared redundant. It was done
only after consultation and deliberation with the other department heads of the
company. Petitioner was properly informed of the basis of abolishing his
position during a meeting held for that purpose.
Issue:
Whether
petitioner validly dismissed on the ground of redundancy.
Held:
No; redundancy
exists when the service capability of the workforce is in excess of what is
reasonably needed to meet the demands of the business enterprise. A position is
redundant where it had become superfluous. Superfluity of a position or
positions may be the outcome of a number of factors such as over-hiring of
workers, decrease in volume of business, or dropping a particular product line
or service activity previously manufactured or undertaken by the enterprise.
The
characterization of an employee's services as redundant, and therefore,
properly terminable, is an exercise of management prerogative, considering that
an employer has no legal obligation to keep more employees than are necessary
for the operation of its business. But the exercise of such prerogative
"must not be in violation of the law, and must not be arbitrary or
malicious."
For a
redundancy program to be valid, the following requisites must concur: (a) written notice served on
both the employees and the DOLE at least one (1) month prior to the intended
date of termination of employment; (b) payment of separation pay equivalent to
at least one (1) month pay for every year of service; (c) good faith in
abolishing the redundant positions; and (d) fair and reasonable criteria in
ascertaining what positions are to be declared redundant and accordingly
abolished, taking into consideration such factors as (i) preferred
status; (ii) efficiency; and (iii) seniority, among others.
The burden is on the employer to
prove by substantial evidence the factual and legal basis for the dismissal of
its employees on the ground of redundancy.
The
presence of the first two (2) requisites is not in issue here. Both parties
agree that petitioner and the DOLE were notified of the redundancy; and that
petitioner was paid his corresponding separation pay.
As for third and fourth requisites, however, the parties
sharply disagree. On one hand, petitioner claims that although CCFPI
supposedly abolished his position, it thereafter, simply adopted a different
name therefor and hired new employees, albeit, in reality, the position carried
essentially the same functions attached to his abolished position. On the other
hand, CCFPI asserts that it did adopt a program to restructure its organization
and streamline its workforce, the implementation of which called for the
abolition of petitioner's position.
CCFPI did not follow any set of criteria in
determining the positions to be abolished and the employees to be dismissed. An employer cannot simply claim that it has become overmanned and
thereafter declare the abolition of an employee's position without adequate
proof of such redundancy. Nor can the employer just claim that it has reviewed
its organizational structure and decided that a certain position has become
redundant. Adequate proof of redundancy and criteria in the selection of the
employees to be affected must be presented to dispel any suspicion of bad faith
on the part of the employer."
Here,
CCFPI claims that its redundancy program called for organizational
restructuring and streamlining of the then existing positions in the company.
One of the positions it abolished was that of petitioner, in lieu of which, it
opted to outsource its non-manufacturing activities.
In
Feati University v. Pangan, the Court rejected the bare claim of Feati that the
decision to declare Pangan's position as Assistant Coordinator redundant came
only after a review of its organizational structure. This did not establish
good faith, much less, the use of fair and reasonable criteria in declaring the
redundancy. Neither did the employer's general averment that Pangan's position
was no longer necessary in the university in view of the reduced number of
enrollees there at that time. The Court emphasized that proof of such alleged
review and specific criteria used by Feati must be presented, otherwise, the
dismissal of the employee cannot be sustained.
Here,
CCFPI presented the self-serving affidavit of its HR Manager Del Rosario that
the department where petitioner belonged was restructured and that after
assessments and meetings, petitioner's position was found to be redundant.
The
company also submitted, albeit belatedly on appeal the result of petitioner's
psychometric examination which merely showed the numerical equivalent of the
latter's IQ sans the accompanying interpretation as to his ability to
comprehend or the lack thereof. This would have served as a competent basis of
the management's decision to retain him or to let him go as an employee.
Applying
Feati University and Yulo, the bare declaration of CCFPI's HR Manager, without
more, does not comply with the requirements of good faith and necessity.
Neither does petitioner's "below ideal" IQ score conform with the
presence of criteria in determining who among the employees should be
dismissed. To repeat, CCFPI did not bother laying down the import of
petitioner's psychometric examination on his chances of being retained in the
company. No comparison was even drawn between petitioner's IQ score vis-à-vis
the scores of the retained employees to show that indeed there are more
qualified employees other than him. The validity of the company's action is
further negated by the fact that just barely two (2) months before he was
dismissed, petitioner was even given a merit increase in recognition of his
successful work performance.
Notably,
for the longest time since 2014, starting when the complaint here was filed
until seven years later, CCFPI never presented any single substantiating
evidence of good faith and necessity. This notwithstanding petitioner's
vigorous and relentless protestation that the company's so called redundancy
program was tainted with bad faith and was not necessary at all.
In
any event, based on the documents submitted by the company itself, the
so-called newly created Cold Drink Equipment Analyst position and petitioner's
abolished Cold Drink Associate position have essentially similar, if not
exactly the same functions.
As a
Cold Drink Associate, petitioner was responsible for updating CCFPI's data
system on transactions and actions involving its cold drink equipment. He
prepares and releases work orders to third party service providers. He also
processes the work done by third party service providers. He prepares the
inventories, evaluates documents, and conducts performance review meetings for
all the services rendered. All these functions are basically the same, if not
identical with the four (4) responsibilities attached to the newly created Cold
Drink Equipment Analyst position (i.e. responsible for Accuracy of System and
Trade reports; updates logistics on Cold Drinks Equipment; releases work
orders; and processes finished work orders by third party). Clearly, the former
position was simply replaced by another albeit the latter carried a different
name and with a much lower compensation.
On this score, Abbott
Laboratories (Philippines), Inc. v. Torralba ordained that an employer's
subsequent creation of new positions or the hiring of additional employees is
inconsistent with the termination on the ground of redundancy; it exhibits the
employer's intent to circumvent the employee's right to security of tenure.
In
Abbott, the company merged its PediaSure Division and Medical Nutrition
Division pursuant to a study which recommended the restructuring of the sales
force of its Specialty Nutrition Group. The Medical Nutrition Division
allegedly generates a larger share in the Philippine market, as compared to the
PediaSure Division, and for this reason Abbott retained the structure of the
former division. As a result, Almazar, Navarre and Torralba's respective
positions as National Sales Manager and Regional Sales Managers under the
PediaSure Division were declared redundant.
The
Court found that Abbott failed to prove that it followed a set of criteria in
determining the positions to be abolished and the employees to be dismissed or
retained. Meanwhile, its bad faith was manifested by its subsequent creation of
new positions in the company.
In
the notice furnished by Abbott to the DOLE, the company declared that the
reason for the redundancy program, affecting four (4) of its employees, is to
reduce the company's manpower by eliminating positions that were allegedly
superfluous. However, this proffered justification is readily contradicted by
the fact that the affected employees were offered newly-created District Sales
Manager positions that were entitled to lower pay and benefits. To Our mind,
the redundancy program is then a mere subterfuge to circumvent respondents'
right to security of tenure. Hence, just as uniformly found by the Labor
Arbiter. NLRC, and the CA, the redundancy program cannot be considered lawful.
Consequently,
the Deeds signed by the respondents could not therefore be deemed valid,
premised as they were on an invalid termination. The case of Philippine Carpet
Manufacturing Corporation v. Tagyamon (Philippine Carpet) is illustrative on
this point.
In
the said case, the Court listed three specific instances wherein a waiver
cannot estop a terminated employee from questioning the validity of his or her
dismissal, in wit: (1) the employer used fraud or deceit in obtaining the
waivers.
In the same view, CCFPI here did
not have an honest to goodness redundancy program. It did not have a definite
set of criteria in determining who among its employees should stay and who
should go. It abolished petitioner's position for being supposedly redundant
only to later on recreate it assigning it another name and a reduced salary
rate.
Petitioner's
quitclaim was void. Quitclaims and waivers are oftentimes frowned upon and are
considered as ineffective in barring recovery for the full measure of the
worker's rights and that acceptance of the benefits therefrom does not amount
to estoppel. The reason being that the employer and employee, obviously do not
stand on the same footing. But not all waivers and quitclaims art invalid as
against public policy. If the agreement was voluntarily entered into and
represents a reasonable settlement, it is binding on the parties and may not
later be disowned simply because of change of mind.
There
are three (3) instances, however, where a waiver cannot preclude a dismissed
employee from questioning the validity of his or her dismissal: (1) if the employer used fraud or deceit in obtaining the
waivers; (2) if the consideration the employer paid is incredible and
unreasonable; or (3) if the terms of the waiver are contrary to law, public
order, public policy, morals, or good customs or prejudicial to a third person
with a right recognized by law.
Before the courts can consider a
waiver valid, the legality of the termination itself should be able to
withstand judicial scrutiny. Should the court find that either of the foregoing
exceptions is attendant, the dismissed employee cannot be deemed barred from
contesting the validity of the termination.
In
Becton Dickinson Phils., Inc. v. National Labor Relations Commission, the Court
declared as invalid the quitclaims signed by the dismissed employees due to a
supposed redundancy. The Court recognized the fact that the risk of not
receiving anything, whatsoever, coupled with the probability of not being able
to immediately secure a new job or means of income, constitutes enough pressure
upon anyone who is asked to sign a release and quitclaim in exchange for some
amount of money. That the employee may have held a supervisory position did not
make him any less susceptible to accept the separation package forced as he is
with the real threat of unemployment. So must it be.
Here,
CCFPI is liable to reinstate petitioner to his former position or to any
similar or equivalent position. If reinstatement is no longer feasible,
petitioner shall be entitled to separation pay equivalent to one (1) month
salary for every year of service which shall be offset against the separation
pay he initially received from CCFPI. In either case, he shall receive full
backwages computed from the time compensation was withheld up to the date of
actual reinstatement. Since petitioner had been momentarily reinstated pursuant
to the labor arbiter's order of actual reinstatement, albeit he was again
subsequently dismissed on November 13, 2017 following the contrary ruling of
the Court of Appeals, the
award of backwages shall be reckoned from November 13, 2017 until actual
reinstatement or payment of separation pay, as the case may be.